FAQ
Membership
Yes, you can place an order without registering a membership.
Yes, our members have the following benefits:
* You can cut your time to fill in your information when ordering.
* You can check your order history anytime.
Product
Yes, we offer gift wrapping services. Please add this to your Shopping Cart.
Yes, all the products we sell are genuine. At our shop, we have contracts with authorized domestic distributors or direct brands to purchase products.
Yes, all the products we sell are brand new and unused. There are no over-the-counter sales items or exhibits.
*Items with scratches or stains may be sold as B items.
If you receive a product that is different from the product you ordered due to our defects such as product damage, product difference, size difference, color difference, etc., we will promptly exchange or refund. The detail about the regulation for exchange is here.
Order
We don't accept the cancellation with any reason.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Customer is responsible for all shipping charges of returned items. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
No, we do not have a service that we keep your product after your purchase. We send items to you in 3 days after your purchase.
Have you checked your spam folder and reception settings for your email?
If you cannot find it anywhere, please contact us with your phone number from our contact form.
We will send the confirmation email again.
Payment
Yes, you can use the Express checkout for Shop Pay, PayPal, Apple Pay, and Google Pay.
Yes. It is possible.
If you need it, You can download the PDF of your receipt in a thankspage that displays after your purchase.
Delivery
We will ship it in 3 to 5 days after your purchase.
The delivery period is depends on your country, so please check the tracking yourself.