FAQ
Membership
Yes, you can place an order without registering for a membership.
Yes! As a member, you’ll enjoy the following benefits:
- Faster checkout – Your information will be saved, so you won’t need to enter it every time.
- Order history access – You can check your past orders anytime.
Product
Yes, we offer gift wrapping! Simply add it to your shopping cart at checkout.
Yes, all of our products are 100% authentic. We source them directly from brands or through authorized domestic distributors.
Yes, all of our products are brand new and unused. We do not sell display items or over-the-counter stock. Please note that items with minor scratches or stains may be sold as B-grade items.
If you receive a damaged or incorrect item due to our mistake (e.g., wrong product, size, or color), we will arrange an exchange or refund as soon as possible.
For more details on our exchange policy, please click [here].
Order
Unfortunately, we do not accept order cancellations for any reason.
We offer a 14-day return policy, meaning you have 14 days from the date of delivery to request a return.
Customers are responsible for all return shipping costs.
To be eligible for a return, the item must be in the same condition as when you received it—unworn, unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.
No, we do not offer a holding service.
All orders are shipped within 3 days of purchase.
Please check your spam folder and email settings to ensure our messages are not being filtered.
If you still cannot find the email, please contact us via our contact form and include your phone number. We will resend the confirmation email as soon as possible.
Payment
Yes! You can use Express Checkout with Shop Pay, PayPal, Apple Pay, and Google Pay.
Yes, you can download a PDF receipt from the thank-you page displayed after your purchase.
Delivery
We will ship your order within 3 to 5 days after purchase.
Delivery times vary by country, so please check your tracking details for updates.