Refund policy
We offer a 14-day return policy, meaning you have 14 days from the date you receive your item to request a return. Customers are responsible for all return shipping costs.
To be eligible for a return, the item must be in its original condition—unworn, unused, with tags, and in its original packaging. You must also provide a receipt or proof of purchase.
To start a return, please contact us at info@cuccu.net.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Returns sent without prior approval will not be accepted.
For any return-related inquiries, feel free to contact us at info@cuccu.net.
Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can assess the issue and make it right.
Exceptions / Non-Returnable Items
If you have any questions or concerns about a specific item, please reach out to us.
Unfortunately, we do not accept returns on sale items or gift cards.
Exchanges
The quickest way to get the item you want is to return your current item first. Once your return is accepted, you can place a new order separately.
European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without explanation.
As with our standard return policy, the item must be in its original condition—unworn, unused, with tags, and in its original packaging. You must also provide a receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@cuccu.net.